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I send you 8 tools with undiagnosed ailments of undetermined origin ... and in return I not only get new replacements PLUS a veritable Christmas stocking of accessories and supplies????? Now I wish I had gone way beyond merely calling myself a devotee. Your customer service deserves paeans of love!! There may be some coming your way in the near future---quote at will!!! So, THANK YOU for 'fixing' my tools (I suppose. That really seems inadequate). Dawn
Dawn Simon
09-26-2018
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I just wanted to take time to share what great experiences that I have had with everyone at Hot Wire Foam Factory. I am a customer service manager and kindness goes a long way with me. Every product that I have ordered has been here in the promised time, and even one time when I made a mistake on what I ordered Heather fixed me up and had my supplies shipped out Express. Every time I have called your company it has been a pleasure. This does not happen often anymore with everyone busy lives. I truly appreciate the outstanding customer service that you deliver not once but every time. BTW the products are incredible also.
Penny McCormick
09-01-2016
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These guys are awesome Best customer service ever Thanks
Cindy
10-27-2017
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Thank you sooooo so much for fixing my sculpting tool, it works great. I really do appreciate it. I will be posting positive comments on Facebook, I have recommended you to my friends, actually two of them purchased sculpting tools from you I can now finish my last Halloween display, will send pics when I'm done. You guys are awesome! Thanks again!
Maura Capiak
10-10-2016
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Building a large village display Dept 56 North Pole Series. Victoria helped me with all my needs and was beyond helpful I could not be happier!
Ed DeVivo
10-09-2020
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My name is Kelvin Wade and I am an assistant to Pastor Richard Konderla for Glory Gang Ministries. Pastor Konderla wishes to thank you for all the information and direction you have given to him throughout this 3 week project. The pace was fast and hectic, but your help brought clarity to the project. It is amazing just how much you learn through trial and error on a project of this magnitude. Many blessings upon Hot Wire Foam Factory staff and upon your life. May the Lord grant you all His “good success” in 2012 and beyond! Until the Whole World Hears, Pastor Kelvin B. Wade Glory Gang Ministries
Kevin Wade
11-10-2011
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I purchased the 4 ft bow cutter to slice 4x8 sheets from 7.5In. down to 5.5 in. When i tried my first sheet it cut very slow and then stopped before making it through the whole sheet. long story short I ordered the heavier duty voltage controller. I have now cut through about 30 sheets as well as sliceing up all those sheets into smaller pieces. i put on my 4th wire today, and ordered 4 more wires today also. so im very happy with the new controller though not as happy that I had to purchase another controller. I did get a 15% discount on the new controller. so to anyone wanting to make 4' wide 8' long cuts, just order the heavier duty controller with your bow cutter, from the start. side note: make sure you turn off the controller Immediately after making it out of the cut as the heavier duty controller will toast your wire in a hurry. my first wire didnt last very long, as i didnt realize this in the beginning. my next four wire should last me through the rest of this project now that ive gotten the hang of things.
Adam Dewey
11-08-2020
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I am in the process of making an "artist" dog standing on his hind legs painting a picture. He is for our town's Art Association Gallery in Lompoc, Calif.. The same town that Hot Wire Foam Factory is located. Everyone at the Gallery told me about this company and what amazing things they have created. So I went to their factory and met the owner Dave Nagel. What an extraordinary man. He is passionate about his products and what can be made with them and so encouraging and excited about my project. He helped me get the things I would need to work with this foam sculpture. I am currently at the point of applying the foam coat. It is going on easier than I thought as it has a grainy consistency and I am using that blue slick installation foam. As it is drying it is becoming very hard and sturdy. Excellent! Just what I was looking for. So far I have used the wire sculpting tool which amazed me at how easy it cut through the foam in seconds. Then I glued my pieces together with the Foam Fusion. This is the strongest glue I have ever used and can not recommend it enough. The palette the dog is holding is very thin (1/4" thick) and I am going to try the Bounce product to keep it as light as I can. That will be my next step. This is an excellent company with quality products. The staff is there to answer your questions and give advice on the products that will help you with your projects. They have videos on You Tube and critiques by known artists that work in this medium.
Mary Whittemore
11-04-2017
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Dear Shaina, I've been asking you Guys a lot of (relatively) dumb questions, and each time you've tried to help me out. I just want to thank you !! You've given really fantastic service. THANK YOU Sincerely William
William Zieler
05-05-2014
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Hot Wire Foam Factory has both the product AND the service that set the standard for their industry. Their wide selection of tools and broad choices for power options is quite impressive, and the fact that they make their products in the USA makes it an easy decision to support them. They answered every question I had about their products, and the entire team went above and beyond when helping me figure out solutions to my unique challenges. The entire HWFF experience – from learning, to ordering, to shipping, to customer service, to actually USING the tools – has been a delight.
John Herbst
05-03-2023
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My Daughter in Law asked specially for your products for Christmas. They are not available in Wichita Falls, Texas that I could find. So after finding your website I contacted your company. I asked if I could place an order over the phone. So started a very pleasant experience! Your customer sales representative, Chelsea, did a wonderful job. I knew nothing about the product and Chelsea was both patient and knowledgeable. She helped me in the most pleasant manner. I could not have gotten through the transaction without her help. I'm a retired Certified Management Consultant and I can't tell you how many times I advised clients on the importance of customer relations. Chelsea was a perfect example of what I advised! She did an excellent job of representing your company. If a ever have a chance to recommend your products, I will, because of Chelsea. My daughter in law may give me the chance to buy more of your products. Merry Christmas Michael Herrian, Certified Management Consultant(Retired)
Michael Herrian
05-29-2018
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We purchased the hot knife for our church a couple years ago for use with our VBS. It made cutting our foam so much easier and much cleaner. Would love to add to our collection this year to help us sculpt out rock walls.
Sandra Maxwell
05-13-2018
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I've been using the foam cutting tools for about 3 years now. It cuts my time of cutting down in more than half the time it use to take. The precise, smooth edges I get are amazing! I've been able to produce more product and sell it, because of the easy to use tools!
Laura Godsmark
Eloquently Designed, 05-12-2018
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Every year we strive to be bigger and better with our parade entry for the St. Louis Pride Parade. This is our 10th year in the parade and we have won an award EVERY YEAR! I just spent 2 hour cutting out 16 20" letters for this year's float. I could not pull off all this fabulosity without my HotWire tools! Please check us out on facebook, and there WILL be photos of the finished project.
chad carroll
stlouisballoonbrigade on facebook 05-11-2018
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I used the 4" Hot Tool to carve foam for my Christmas Village. It worked great and after I used it I used a sanding block to smooth and curve edges in some areas. It was very effective and I watched your videos to see how to use the tool, which helped a lot. I do have pictures if you are interested. Chris Yarbrough
Chris Yarbrough
05-11-2018
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Styro-goo is tops. When it's glued its glued. Have ample work time to make adjustments.
John Beckmann
05-10-2018
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You guys have displayed impeccable customer service and for that alone I will be a returning customer,.. I am mad at the postal service not you all! Thanks for being amazing have a great rest of your week!
Shaniqua
03-12-2022
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I have been a customer since the 90's. I loved my first hotwire tool, it made it so easy to create mountains and landscape for my D56 village. I have always wanted the knife and I wish I had purchased it sooner. It is a dream! My daughter was doing a set design for her daughters elementary play and she created a rock wall with it. The products from this company are exceptional and the customer service is AMAZING.
Mary Thomas-Reilly
03-20-2018
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Hi David! I've been playing around with the HWFF products and they are amazing! I can't believe I've been doing my terrain for so long with out them. I can think of so many things to use the wire cutters for, but most of them have nothing to do with scenery. I'm using the Scroll Table in my tutorial for an upcoming issue of No Quarter magazine. I'm also writing a quick review of the Boost with Foam Coat. Also, I bumped into my cousin and he works for a small chain of craft stores here in Hawaii. I wanted to tell him about your products but am not sure if you wholesale. If you do i'll be sure to give him your email. Aloha, Pat
Pat Ohta
Senji Studios, 03-10-2010
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I received my foam cutters and have been so busy playing and instructing. I haven't had this much fun since I was a child and discovered mud pies. I have a group of artists coming this next Saturday to spend the day doing experimental art using the foam cutters. Can hardly wait to see what comes out of that gathering. I will send you some pictures when we are done. Thank you again for all your help.
Norah Richtman
Bezhouse Arts 06-05-2017
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If you think you want to get anything other than a Hot Wire Foam Factory tool.... DONT! I have used HWFF tools for two decades (at least). Every Tool in their arsenal is a must have! My personal favorite is the Industrial Knife! Go ahead, splurge and get one. You will love it! Hot Wire is the only brand you should ever use!
Brandon Taylor
06-16-2022
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Dear Megan, Thanks for the professional experience. You were a lot of fun to deal with, while answering all of my questions. Great attitude, and exceptional customer service. Enjoy your mug of coffee. Thanks Again, Craig Valentine
Craig V
BEST CUSTOMER SERVICE< WITH A SMILE EVEN!! 06-16-2017
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Dear Shaina, I've been asking you Guys a lot of (relatively) dumb questions, and each time you've tried to help me out. I just want to thank you !! You've given really fantastic service. THANK YOU Sincerely William
William Zieler
06-11-2017
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Hi David! I've been playing around with the HWFF products and they are amazing! I can't believe I've been doing my terrain for so long with out them. I can think of so many things to use the wire cutters for, but most of them have nothing to do with scenery. I'm using the Scroll Table in my tutorial for an upcoming issue of No Quarter magazine. I'm also writing a quick review of the Boost with Foam Coat. Also, I bumped into my cousin and he works for a small chain of craft stores here in Hawaii. I wanted to tell him about your products but am not sure if you wholesale. If you do i'll be sure to give him your email. Aloha, Pat
Pat Ohta
Senji Studios, 06-11-2017
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Hi - I can't envision working on a village collection display without your products. I've been using them for many years. My name is Bill Channell, and I'm a member of the North Shore Village Association, an NCC club.
Bill Channell
TheVillageCollector, 06-11-2017
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Hello to the whole team of hot wire foam factory, I just received your package containing adapters and wires. I have only one thing to say, thank you very much for your quick reaction, your professionalism and your kindness. I will be able to do a good job and learn a lot of techniques because until now I have been working by hand. I enclose some examples of my work in polystyrene you can if you wish, display them on your site with the mention "customer satisfied". With my greatest happiness, Mr. Dassy Adrien, France
Mr. Dassy Adrien
06-11-2017
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Thank you guys for your prompt response and for sending the item for free! Received it today and seems to be exactly what I needed. Guess we've gotten so used to "Customer No Service" in this day and time, that we forget that there are still (though very few and far between) some companies such as ya'll, that are still willing to help customers in a timely manner and with customer service in mind. Thank you very much!
Joey LaMacchio
06-11-2017
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Thank you so much!! Customer service is still alive and y'all ROCK it! Thank you, sincerely Sent from the mountain, Kerry
Kerry Gilbert
06-11-2017
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Julia Rowland is my Rep, and she saved my life today..... I broke my knife and you all know I am in the middle Halloween build at Knotts Berry Farm, so she called me this morning and they are overnighting me a knife and a label to send mine back to get fixed.... I tell you if the is not EXCELLENT service I don't know what is!!!! Thanks Hot Wire Foam Factory, Victoria, and David. I am one Happy customer. So today I got the Bow Cutter out and making mountains and still working on Halloween.... I will post pictures later....Debbie Shelgren
Debbie Shelgren
06-11-2017
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WOW WOW!,!,!! If you want to meet the greatest folks ever.... you came to the right place, Promises were made PROMISES were kept. There aren't enough stars in clear night sky to give these great people HOT WIRE FOAM FACTORY........ Will definitely be back for more ....
Hot Wire Foam Factory
07-14-2022
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Just got back from the Craft & Hobby Association show in Anaheim. Thank you so much for providing the Hot Wire Foam Factory tools for me to carve the Smoothfoam sheets. So many visitors went crazy for the tools!
Carmen Tanis
Smoothfoam 01-04-2013
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Hello Shane I was speaking with David and he suggested that you might be interested in two large public art pieces I had created using your tools and then sand cast the patterns in aluminum. I did not find your marketing email address on your site so I thought I would take this route. Check out my website and go to public art, Fallen Star and Wave. Cheers Don
Don Maynard
Don Maynard Studios , 01-15-2020
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I called during their year end inventory and Dave still took the time to assist me. You just don't find customer service like that these days! Getting ready to place my order and look foward to it.
henry kitchens
new south const supply 01-03-2019
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I work in the TV & Film Industry and purchase all my hotwire needs through Hot Wire Foam Factory. For my latest project, a skit where we had to make a Mount Rushmore backdrop on the late night show Jimmy Kimmel Live, we used a variety of Industrial tools - the 2 & 4' compound bows and the heavy duty and multi heat cutters and the freehand router pro tool. The collection of pro tools I purchased over 10 years ago and have been a great, lasting investment. Im looking forward to seeing what other industrial tools will be coming out in the future! I included a link to watch the bit and see the sculpt.
Jon Neill
Jimmy Kimmel Live, 02-06-2019
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My Daughter in Law asked specially for your products for Christmas. They are not available in Wichita Falls, Texas that I could find. So after finding your website I contacted your company. I asked if I could place an order over the phone. So started a very pleasant experience! Your customer sales representative, Chelsea, did a wonderful job. I knew nothing about the product and Chelsea was both patient and knowledgeable. She helped me in the most pleasant manner. I could not have gotten through the transaction without her help. I'm a retired Certified Management Consultant and I can't tell you how many times I advised clients on the importance of customer relations. Chelsea was a perfect example of what I advised! She did an excellent job of representing your company. If a ever have a chance to recommend your products, I will, because of Chelsea. My daughter in law may give me the chance to buy more of your products. Merry Christmas Michael Herrian, Certified Management Consultant(Retired)
Michael Herrian
12-17-2018
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I love my Hot Wire Foam Factory hot knife. I specialize in packing and shipping antiques and artworks, so I cut foam all day long. I have used my HWFF hot knife for 3 years with no issues. It is a true heavy duty tool. The cord is long and switching blades is a breeze. I could not be more satisfied.
Nathan Parmenter
Packed With Care Llc , 12-21-2017
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Hi Cool Foam Guys, We just got our foam cutters and were all dancing around the office with joy! Since we are opening a Teachers Center, every piece of furniture we ordered came packed in foam -- we have been hoarding it (we ignored the furniture and got excited about the foam it was packed in) and now have a ridiculously huge room full of foam that has been waiting for the cutters. The teachers are so excited, and since we got all the free foam they can really experiment and be creative without worrying about making a mistake or wasting money. I have a camera right in the room and hope to share some really great ideas for the classroom!
Donna Zeffren
Hochberger Chinuch, 08-04-2017
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The folks from Hot Wire Foam Factory Rock! The company I work for purchased a large cutting machine and a bow cutter and we love these products! And the customer support has been out of this world. I recommend these experts for all your foam cutting needs.
Jeff Mrakovich
08-16-2019
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I bought 10 blocks ( of foam) from them (Insulfoam Inc.), you are so sweet for helping me. Bless you and the greatest appreciation from us!!
Ed Epstein
Silicon Valley Jets 08-16-2019
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I had very good results with the coating powder mix.. Wow you can make it thin...Or thicker,.. Nice. It will let you have the time to Adjust the postion of a part a little and great for filling in low spots on my XPS foam from changes I made. And it sets harder than the other brand i had been using. i will buy MORE. I just ordered two (2) more bottles of the Styrogoo.. great Dries Nice and tacks up very soon , still giving you a chance to RE-Position. thanks again alex a very happy customer in Mn.
alex in Mn
Self Proto Type Models and Design 08-11-2022
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These guys are great! We purchased the hot wire CNC machine a few years ago and it has worked flawlessly. Set up was easy and their support is fast and accurate. They have even been able to help us out in a pinch with some G-Code questions and help. I would highly recommend working with them, they are A+ for sure.
Chris Jaussi
08-09-2021
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The bow router is a great tool. All the smaller foam cutters are junk from China, not worth the dollars they cost.
Tom Rupnicki
NightOrbs, llc, 08-04-2017
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Dear Hot Wire Foam Factory Team I just received your delivery and YOU MADE MY DAY!!! I'm so happy and thank you for that perfect service! Now I can continue my "living room fountain projects" :-) Hopefully, I will get back to you soon with other orders and meanwhile, I wish you a great day!! Kind regards from the cloudy Switzerland, Chris
Chris Taennler
04-10-2016
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I received my Hot Wire Foam Factory cutter, and am very satisfied on how well it slices through the foam board so easily, on my HO scale train layout I am creating. Thanks for such a fantastic product, and I’m excited to purchase more in the up coming days. Shane1951...
Shane Simpson
04-26-2020
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Received parcel in A1 condition, have checked both units to make sure they work, which they do, from my wife and I a heart felt thank you to you and all your team, if I could I would by you a beer, but a thank you will have to do, knowing the post the bottle would more than likely get broken. thank you all again.
Robert Goldspink
09-21-2016
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David - I received the cap for the fuse holder and cannot thank you enough. I really appreciate you taking the extra effort to hunt one down for me AND send it to me for no charge. Your company is a class act and I would not hesitate to recommend your products to anyone. Thank you again.
Kathy Malcolm-Bouza
09-20-2016
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Hello to all at HWFF, As usual, you have come through in a difficult situation and your customer service shines brightly. I wish that more companies had your integrity and concern for the average customer. Many many thanks. Best Wishes, Brien
B. Thurston C.P.E.
09-18-2016
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