Testimonials



  • Penny McCormick

    I just wanted to take time to share what great experiences that I have had with everyone at Hot Wire Foam Factory. I am a customer service manager and kindness goes a long way with me. Every product that I have ordered has been here in the promised time, and even one time when I made a mistake on what I ordered Heather fixed me up and had my supplies shipped out Express. Every time I have called your company it has been a pleasure. This does not happen often anymore with everyone busy lives. I truly appreciate the outstanding customer service that you deliver not once but every time. BTW the products are incredible also.

    Penny McCormick

    09-01-2016

    5
  • Maura Capiak

    Thank you sooooo so much for fixing my sculpting tool, it works great. I really do appreciate it. I will be posting positive comments on Facebook, I have recommended you to my friends, actually two of them purchased sculpting tools from you I can now finish my last Halloween display, will send pics when I'm done. You guys are awesome! Thanks again!

    Maura Capiak

    10-10-2016

    5
  • Kevin Wade

    My name is Kelvin Wade and I am an assistant to Pastor Richard Konderla for Glory Gang Ministries. Pastor Konderla wishes to thank you for all the information and direction you have given to him throughout this 3 week project. The pace was fast and hectic, but your help brought clarity to the project. It is amazing just how much you learn through trial and error on a project of this magnitude. Many blessings upon Hot Wire Foam Factory staff and upon your life. May the Lord grant you all His “good success” in 2012 and beyond! Until the Whole World Hears, Pastor Kelvin B. Wade Glory Gang Ministries

    Kevin Wade

    11-10-2011

    5
  • William Zieler

    Dear Shaina, I've been asking you Guys a lot of (relatively) dumb questions, and each time you've tried to help me out. I just want to thank you !! You've given really fantastic service. THANK YOU Sincerely William

    William Zieler

    05-05-2014

    5
  • Pat Ohta

    Hi David! I've been playing around with the HWFF products and they are amazing! I can't believe I've been doing my terrain for so long with out them. I can think of so many things to use the wire cutters for, but most of them have nothing to do with scenery. I'm using the Scroll Table in my tutorial for an upcoming issue of No Quarter magazine. I'm also writing a quick review of the Boost with Foam Coat. Also, I bumped into my cousin and he works for a small chain of craft stores here in Hawaii. I wanted to tell him about your products but am not sure if you wholesale. If you do i'll be sure to give him your email. Aloha, Pat

    Pat Ohta

    Senji Studios, 03-10-2010

    5
  • Norah Richtman

    I received my foam cutters and have been so busy playing and instructing. I haven't had this much fun since I was a child and discovered mud pies. I have a group of artists coming this next Saturday to spend the day doing experimental art using the foam cutters. Can hardly wait to see what comes out of that gathering. I will send you some pictures when we are done. Thank you again for all your help.

    Norah Richtman

    Bezhouse Arts 06-05-2017

    5
  • Craig  V

    Dear Megan, Thanks for the professional experience. You were a lot of fun to deal with, while answering all of my questions. Great attitude, and exceptional customer service. Enjoy your mug of coffee. Thanks Again, Craig Valentine

    Craig V

    BEST CUSTOMER SERVICE< WITH A SMILE EVEN!! 06-16-2017

    5
  • William Zieler

    Dear Shaina, I've been asking you Guys a lot of (relatively) dumb questions, and each time you've tried to help me out. I just want to thank you !! You've given really fantastic service. THANK YOU Sincerely William

    William Zieler

    06-11-2017

    5
  • Pat Ohta

    Hi David! I've been playing around with the HWFF products and they are amazing! I can't believe I've been doing my terrain for so long with out them. I can think of so many things to use the wire cutters for, but most of them have nothing to do with scenery. I'm using the Scroll Table in my tutorial for an upcoming issue of No Quarter magazine. I'm also writing a quick review of the Boost with Foam Coat. Also, I bumped into my cousin and he works for a small chain of craft stores here in Hawaii. I wanted to tell him about your products but am not sure if you wholesale. If you do i'll be sure to give him your email. Aloha, Pat

    Pat Ohta

    Senji Studios, 06-11-2017

    5
  • Bill Channell

    Hi - I can't envision working on a village collection display without your products. I've been using them for many years. My name is Bill Channell, and I'm a member of the North Shore Village Association, an NCC club.

    Bill Channell

    TheVillageCollector, 06-11-2017

    5
  • Carmen Tanis

    Just got back from the Craft & Hobby Association show in Anaheim. Thank you so much for providing the Hot Wire Foam Factory tools for me to carve the Smoothfoam sheets. So many visitors went crazy for the tools!

    Carmen Tanis

    Smoothfoam 01-04-2013

    5
  • Donna Zeffren

    Hi Cool Foam Guys, We just got our foam cutters and were all dancing around the office with joy! Since we are opening a Teachers Center, every piece of furniture we ordered came packed in foam -- we have been hoarding it (we ignored the furniture and got excited about the foam it was packed in) and now have a ridiculously huge room full of foam that has been waiting for the cutters. The teachers are so excited, and since we got all the free foam they can really experiment and be creative without worrying about making a mistake or wasting money. I have a camera right in the room and hope to share some really great ideas for the classroom!

    Donna Zeffren

    Hochberger Chinuch, 08-04-2017

    5
  • Tom Rupnicki

    The bow router is a great tool. All the smaller foam cutters are junk from China, not worth the dollars they cost.

    Tom Rupnicki

    NightOrbs, llc, 08-04-2017

    2
  • Chris Taennler

    Dear Hot Wire Foam Factory Team I just received your delivery and YOU MADE MY DAY!!! I'm so happy and thank you for that perfect service! Now I can continue my "living room fountain projects" :-) Hopefully, I will get back to you soon with other orders and meanwhile, I wish you a great day!! Kind regards from the cloudy Switzerland, Chris

    Chris Taennler

    04-10-2016

    5
  • Robert Goldspink

    Received parcel in A1 condition, have checked both units to make sure they work, which they do, from my wife and I a heart felt thank you to you and all your team, if I could I would by you a beer, but a thank you will have to do, knowing the post the bottle would more than likely get broken. thank you all again.

    Robert Goldspink

    09-21-2016

    4
  • Kathy Malcolm-Bouza

    David - I received the cap for the fuse holder and cannot thank you enough. I really appreciate you taking the extra effort to hunt one down for me AND send it to me for no charge. Your company is a class act and I would not hesitate to recommend your products to anyone. Thank you again.

    Kathy Malcolm-Bouza

    09-20-2016

    5
  • B. Thurston   C.P.E.

    Hello to all at HWFF, As usual, you have come through in a difficult situation and your customer service shines brightly. I wish that more companies had your integrity and concern for the average customer. Many many thanks. Best Wishes, Brien

    B. Thurston C.P.E.

    09-18-2016

    5

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