I love your tools! They work great and I always get "oohs and aahs" for my Halloween and Christmas displays.
Julie Kurtz-Rose
Facebook July 8 at 1:09pm
Hi Shaina,
Thanks for the help. I’m not sure how I managed to mess up (I’m no stranger to messing up) but I really appreciate you getting it straightened out for me. Yes I do have the Pro Power supply, thanks for checking. You folks have a really great product line and REALLY GREAT customer service.
Thanks again,
Andy Howell - Pasco, Washington
I have to say that I am very impressed with your customer service, and no this is not a suck up job either Most (if not all) other companies would have replied with excuses or simply ignored the criticism. Thank you for your explanation (not an excuse) for why the cutter is designed this way as well.
As for the Tensioner I was too busy looking for a cutter to look for anything else and did not realize that you had already addressed this (what I saw as an issue for me) problem. I certainly don't expect but do appreciate your sending me one.
Very much appreciated David,
Tony Cannon
Victoria,
Once again, i appreciate your help and expertise. Can’t wait to begin using the HWFF tools. Having only16 days to create a Frog Chair (ArtPrize 2016), your Pro Tool Kit and Bow Cutter will make the 3# EPS both fast and fun to carve. You must be part angel!
You and Hot Wire Foam Factory have been real life savers! I sing your praise!
Much appreciation!
